Customer care
Whether it’s a first-time machine fix or sound advice on new regulations, we’re all about working with you to keep everything running smoothly. And if you need quick answers to your questions, we’re here when you need us.
Accounts & billing
Whether it’s a simple question or an issue you need addressing quickly our team are here 24/7.
Sales enquiry
Whatever your business needs, we have a solution. Get advice from the experts today.
Engineer support
Book an emergency engineer or arrange planned servicing and maintenance.
myJLA portal
Job sheets, invoices and all essential documents in one place along with commercial detergents subscriptions.
Servicing/maintenance
Keep your equipment operating smoothly with equipment servicing and preventative maintenance.
Spare parts
We have an extensive range of spare parts for your laundry, catering, HVAC and fire safety equipment.
Our customer promise
Quick responses with straight answers
Fair resolutions with nothing hidden
From first call to final fix, we take full ownership
Always listening and improving
Need extra help?
For more complicated queries, our Care team offers personal support with regular updates, so you know exactly what’s happening, when.
Frequently asked questions
HVAC equipment
Fire safety & security
JLA technical advice videos
Our straightforward videos will provide a quick fix for your equipment and machines. Browse the following playlist for to see if we can help to troubleshoot your problem.
JLA Expert Videos
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Frequently asked questions
If something hasn’t gone as expected and you’d like to make a complaint, please contact us here