Find the support you need
Engineer support
Book a JLA engineer to your site or arrange planned servicing and maintenance.
myJLA portal
Job sheets, invoices and all essential documents in one place along with commercial detergents subscriptions.
Servicing & maintenance
Keep your equipment operating smoothly with equipment servicing and preventative maintenance.
Sales enquiry
Whatever your business needs, we have a solution. Get advice from the experts today.
Spare parts
We have an extensive range of spare parts for your laundry, catering, HVAC and fire safety equipment.
Accounts & billing
Whether it’s a simple question or an issue you need addressing quickly our team are here 24/7.
Our customer promise
JLA provides comprehensive post-installation support to ensure customers receive the best service and support. Our 24/7 Helpdesk and Customer Care Team are always on hand to resolve issues quickly. With over 450 engineers strategically located across the UK, we can take care of any problems to minimise downtime with your equipment. Customer service is available to handle enquiries and provide guidance, and our Customer Success team works proactively to help you get the most out of your solutions.
Quick responses with straight answers
Fair resolutions with nothing hidden
Full ownership from first call to fix
Always listening and improving
Need extra help?
For general queries not covered by the areas outlined above, our Care team offers personal support with regular updates, so you know exactly what’s happening, when.
Take control with myJLA
Sign up to the myJLA portal to gain access to the following features:
Other helpful resources
JLA technical advice videos
Our straightforward videos will provide a quick fix for your equipment and machines. Browse the following playlist for to see if we can help to troubleshoot your problem.
JLA technical advice for laundry
1:30
1:11
2:03
1:47
1:24
1:28
1:27
2:11
1:10
1:30
Frequently asked questions
To help us assist you as quickly and effectively as possible, please take a moment to review our FAQs below by clicking on the area relevant to your business.
What is included in my contract and what is the end date?
Our customer helpdesk can provide you with more information, including the contract end date by emailing service@jla.com.
Who is my account manager?
Our team can provide more information. Please call through to the helpdesk helpline on 0808 239 6793.
How do I renew my contract?
Please call through to the sales team on 01422 82282 (option 1)
I booked in an engineer to visit my site, but would like to clarify when they are coming.
Please call our dedicated helpdesk helpline on 0808 239 6793.
How far is the engineer or how long will they take to come?
Our helpdesk team can provide more information on 0808 239 6793.
My engineer has not turned up or there is no report the engineer has attended site, such as not signing in at reception.
Please call through to the helpdesk helpline on 0808 239 6793.
I would like an update on parts I have ordered.
Please contact the helpdesk helpline at 0808 239 7578.
Engineers are due to re-attend my site with parts that are in stock. Please could you confirm when they are due to attend?
Please call our helpdesk team on 0808 239 6793 or email service@jla.com.
When did my machines last receive a service or receive a professional clean from JLA?
Please call through to the helpdesk helpline 0808 239 6793, email service@jla.com or log in to the myJLA portal.
Please could you send me a job sheet?
Our helpdesk team can help you. Please contact 0808 239 6793, email service@jla.com or log in to the myJLA portal.
I would like to pay my invoice.
Please call credit control 01422 82282 (option 3) or email ccontrol@jla.com.
I would like to chase up a quote or find out where it was sent.
Please call our sales team on 01422 82282 (option 1) or email sales@jla.com
I would like to place a detergent order.
Please call the detergents team on 0800 1422696 (option 1), email clean@jla.com or directly place an order on the myJLA customer portal.
If something hasn’t gone as expected and you’d like to get in touch, please review our customer support page.
Our team is dedicated to helping you
At JLA, we believe that our long-term success is built on strong partnerships and genuine collaboration with our customers. To further strengthen this commitment, we have created dedicated teams and roles to take care of the customer journey.
As our Chief Customer Office, Vanessa leads our mission to deepen customer relationships, create meaningful partnerships and make sure that every decision we take is guided by the needs of the people and organisations we serve. While Gemma leads multiple teams in delivering customer satisfaction, trust and value on day-to-day basis.
Advice and insights
If you’re seeking general guidance to help keep your organisation safe, compliant, efficient and operating smoothly, explore the free resources below.
Knowledge Hub
Whether it’s a simple question or an issue you need addressing quickly our team are here 24/7.
Energy SMART Hub
Whatever your business needs, we have a solution. Get advice from the experts today.
Blogs & Articles
Visit our informative blogs and articles for general industry advice, tips and updates.
What our customers say about us
Laundry with Total Care at Vida Court
“I’m always confident that if there’s a problem, it’ll be solved at speed. Our equipment takes an absolute bashing, but JLA’s engineers look after us with no questions asked. I rest easy knowing I won’t face any repair bills.”
Jill Young, Operations Director at Vida Court Care Home
Kitchen upgrades kick off a new FM partnership with Pinnacle Group
“We’d absolutely recommend JLA due to their wealth of knowledge and experience. We’re now looking forward to working with JLA – not just for installs, but for the ongoing maintenance of all new catering equipment.”
Harriet Morriss, Facilities Manager, Pinnacle Group
Reducing downtime at Fern Bank
“Even before we began working with them, we knew JLA had a good reputation. We started out with servicing support, but as time went on, the call-outs became more regular. We realised we would need to replace our existing equipment to provide the best environment and care for our residents.”
Holly Brennard, Manager at Fern Bank Therapeutic Community
