In hospitality, success is almost always decided by the guest experience. And whether you run a busy hotel, a luxury spa, or a bed-and-breakfast, you’ll know investing in that experience is one of the surest ways to improve your reviews – and your bottom line.
One factor that can make all the difference is having the right equipment in place behind the scenes. Because, day after day, cycle after cycle, mealtime after mealtime, it’s this equipment you rely on to keep everything else running smoothly. Here’s why upgrading your systems will set you up for continuing success.
Setting the right comfort level
Creating the warmest welcome to your establishment can sometimes mean offering a room cool on a hot day. Nobody wants to stay somewhere that’s too stuffy, too chilly, or too noisy, which is why investing in the latest air conditioning technology is worth considering if you’re looking to minimise complaints.
The latest generation of commercial HVAC equipment is designed to deliver consistent, controllable temperatures, all year round – not just in the warmer months. And with energy efficiency a priority in new designs, you’re also likely to save more electricity as you go.
Hospitality made effortless
From your kitchen to your laundry room, your back-of-house setup will define the guest experience without them even knowing.
New commercial catering equipment including combi ovens and bratt pans will help your catering teams serve up food faster, maintain consistent quality, and even expand your menus – ideal at all times of the day. Similarly, investing in new warewashers will allow your staff to spend more time on service, and less time on cleaning up.
Upgraded commercial laundry systems, meanwhile, will allow you to produce fresher sheets with faster turnarounds and improved hygiene – crucial for hotels and spas, and a cost-saving alternative to inconsistent outsourcing.
Positive experiences make for positive reviews
Maintenance-related issues are one of the most common causes of poor guest feedback, accounting for up to 45% of negative reviews for some hospitality venues. This can be down to HVAC failure, slow kitchen service, or concerns around cleanliness – all of which can be traced back to ageing or sub-par equipment.
On top of this, older systems tend to break down more often, leading to emergency callouts, downtime, and potentially lost bookings.
By investing in newer and more dependable systems, you’ll reduce the chances of disruption like this, and in turn the risk of your guests having a bad stay with you. In fact, you’ll make it far more likely that your guests will leave satisfied – even if they don’t cite your behind-the-scenes efforts when they leave five stars!
Efficiency as standard
As well as being a drain on staff time when things go wrong, older and unserviced equipment is likely to contribute more to your venue’s carbon emissions, and could well be slowing your progress on sustainability. Upgrade, and you’ll likely reduce utility costs as well as your carbon footprint.
Digital solutions like JLA Connect, our remote monitoring and proactive care solution, also provide an extra layer of visibility for busy managers. Primarily, the system helps our experts keep an eye on your washers and dryers, spotting and resolving issues before your guests can be affected by them. But by using a system like JLA Connect, you can improve machine efficiency thanks to real-time usage data and energy bill estimates, and reduce your environmental impact by monitoring your estimated CO2 emissions.
To see how else new equipment could benefit your establishment, speak to a hospitality specialist today.
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Why equipment upgrades boost guest satisfaction and positive reviews
